White Raven Resourcing are acting as a recruitment agency in relation to permanent placements.
WHAT WE ARE LOOKING FOR:
Experienced Customer Services Manager with strong initiative and a commitment to excellent service. The role is 22.5 hours per week over five mornings, with occasional extra hours (paid) as needed. Candidates must be level-headed and flexible.
This is a 12-month maternity cover contract with possible, but not guaranteed, permanent placement.
THE ROLE:
Customer Service Manager
Handle a range of customer-facing inboxes, adjusting tone to align with brand or event requirements, and respond to queries and formal complaints.
Address all customer inquiries through social media platforms including X, Facebook, and Instagram.
Serve as the primary point of contact for governing body and legal escalations.
Respond to high-level escalations promptly and professionally.
Ensure brand-consistent customer communications across channels, including FAQ management, updates to artist statements, and notifications about event changes.
Collaborate with various departments to...