Schedule
Work evenings and weekends onsite. This arrangement is subject to change to reflect service need. Sample schedule:
* Week 1: Monday 8:45 am - 5 pm; Tuesday 8:45 am - 7 pm; Saturday 9 am - 4 pm.
* Week 2: Monday 8:45 am - 5 pm; Tuesday 8:45 am - 7 pm.
* Week 3: Wednesday 8:45 am - 5 pm; Tuesday 8:45 am - 7 pm.
* Week 4: Monday 8:45 am - 5 pm; Tuesday 8:45 am - 7 pm; Wednesday 9 am - 4 pm.
Main Responsibilities
* Help run the library day to day, delivering excellent service and high standards.
* Lead and support staff and volunteers through training and rota planning.
* Build strong customer relationships and connect people to the right services.
* Track performance and support continuous improvement.
* Maintain stock that is relevant, responsive and community-focused.
* Help keep the library safe, welcoming and fit for purpose.
* Champion health and safety through checks, training and audits.
* Work with volunteers and partners to grow the local library offer.
* Step into front-line duties to keep services running smoothly.
* Handle income and transactions accurately.
* Oversee events that drive participation, learning and connection.
Qualifications
* Experience working in a public-facing service environment, with a strong customer-focused approach.
* The ability to lead, supervise and motivate teams, including workforce planning, scheduling and delivering training.
* Experience in premises management, including health & safety compliance and operational oversight.
* Strong IT skills, including using a variety of IT packages, social media and performance data monitoring.
* Financial awareness, including handling cash transactions and supporting income targets.
* Excellent communication and organisational skills, with the ability to build partnerships, engage communities and work flexibly across locations.
You will be required to adjust your timetable at times to cover absences of team members and so the role suits someone with the availability and flexibility to accommodate this.
Benefits
In addition to your salary, as a member of staff you will have access to our rewards and benefits (Careers at Staffordshire).
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