We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Gwersyllt, you will support the store management team and create a positive customer experience. Your role includes maximizing sales and profit by completing assigned tasks to improve the store, ensuring excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’
Key Tasks/Responsibilities:
Customer Service:
* Greeting customers warmly.
* Answering inquiries and helping customers find products.
* Processing purchases accurately and efficiently, maintaining friendly service.
* Upselling products and highlighting offers to maximize sales at the Gwersyllt SPAR store.
Store Operations:
* Managing stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
* Rotating stock to ensure freshness and proper expiration dates.
* Completing tasks like date checking, stock and gap checking, price changes, and promotional displays as needed.
* Following all company policies and procedures.
Key Skills/Knowledge:
* Previous experience in a similar role is preferred.
* Reliable, attentive to detail, and able to follow instructions.
* Understanding of retail legislative responsibilities and adherence.
* Ability to contribute ideas for customer service and business growth.
* Experience with ‘Challenge 25’ policy is desirable.
* Enthusiastic team player with ability to work independently.
* Cash handling experience is a plus but not essential.
What's in it for you?
* Excellent benefits including holiday, maternity, and paternity leave.
* Skills development in a supportive, diverse environment.
* Experience in a fast-paced convenience store.
* Generous staff discount (excluding alcohol and cigarettes).
* Opportunities for internal promotion.
* Free Tea & Coffee.
* Early access to pay via ‘EarlyPay’.
* Access to payslips and rotas online.
* Wellbeing support including counseling and legal advice.
* Company Pension Scheme.
* Life Insurance coverage.
* Bicycle purchase scheme.
* Long Service Awards.
We are a dynamic retail, wholesale, and foodservice business, owning 246 SPAR stores with over 5,000 employees and a turnover of £1.3 billion.
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