Join to apply for the Gas Engineer role at Livv Housing Group
This range is provided by Livv Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Department: Gas Team
Reports To: Contract Manager – Gas / Property Manager - Gas
Directly Responsible For: No direct reports
Hours: 39
Overall team / department purpose
The Gas team is responsible for the provision of safe, compliant, flexible and customer focused gas related services for the Group, ensuring that the Group’s housing, neighbourhoods and communal properties are kept safe, and maintained to a high standard.
Responsibilities
* Carry out a range of gas related work with due regard for safety, quality, productivity and customer satisfaction, including new installations, repairs, maintenance, fault finding, testing, inspecting, commissioning and remedial works.
* Plan and organise work safely and efficiently, undertaking risk assessments and maximising use of time, plant, transport and materials.
* Use appropriate communication and IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials.
* Collaborate with apprentices, other trade operatives and colleagues across other teams, and liaise with customers, contractors and external contacts when required.
* Use appropriate tools, plant and equipment associated with the post, and ensure that any unused materials are returned to the stores.
* Complete all necessary administration accurately and in date.
* Undertake trade assessments and pre-measuring as necessary to ascertain the nature of any work and facilitate its completion.
* Identify and schedule follow-on works where a first-time fix cannot be achieved.
* Complete any other tasks as delegated by the role’s line manager.
Key measures of success
* Completion of an agreed number of appointments/jobs per day.
* Customer satisfaction levels met or exceeded.
* All administration accurate and in date.
* Key performance indicators, contractual obligations and other compliance requirements met.
* Direct contribution to any applicable income targets being achieved.
Livving our values
* Making a difference daily – We invest in our people, our customers and in the creation of a fairer society.
* Positively open – We’re open to feedback at all times, as we strive to deliver a first‑class customer experience.
* Forging the right way – We’re creating an inspiring road which others will want to follow.
* Together as one – Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
* Listening to customers and making their needs a priority.
* Committed to equality, diversity and inclusivity.
* Taking a flexible approach and working where we’re needed.
* Following health and safety guidelines to keep ourselves, colleagues and customers safe.
* Helping reduce risks by proactively communicating any potential issues to line managers.
* Protecting sensitive information by safeguarding customer, colleague and third‑party data.
* Guided by our policies, procedures and social aims.
* Dedicated to continual learning and taking ownership of personal and professional development.
Person Specification
Education & Qualifications
* Craft City & Guilds / NVQ Level 3 in gas engineering (E)
* Gas Safe Registered ACS, CCN1, WAT1, HTR1, CKR1, CEN1 (E)
* DAH1, MET1 (D)
Experience
* Experience in a gas maintenance position in a responsive repair and/or building maintenance or similar organisation (E)
* Effectively adhering to Health and Safety legislation, practices and procedures team (E)
* Operating effectively within customer care procedures (E)
* Working in a multi‑skilled environment in domestic, commercial and public building settings (D)
* Supporting and directing trade apprentices and work experience students on site (D)
* Experience in social housing (D)
Skills, knowledge & ability
* Knowledge and understanding of building construction – including transport, plant and equipment requirements relevant to role (E)
* Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)
* Ability to communicate effectively on a one‑to‑one basis with customers, contractors, colleagues, other teams and the general public (E)
* Ability to trace, diagnose and rectify faults (E)
* Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)
* An understanding of the issues and challenges faced by the social housing sector and its customers (D)
Personal characteristics
* An organised approach to be able to meet deadlines and service requirements (E)
* Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)
* A positive approach to customer care and able to establish and maintain good customer relationships (E)
Other
* Flexible approach to hours worked, including participating in the out of hours call out rota (E)
* Able to travel independently to other locations; a full UK driving licence is required and a company vehicle will be provided (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individuals’ names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day-to-day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy.
If you require any additional support when completing your application, please contact us.
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Non‑profit Organizations
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