Head Of Digital Experience
Hybrid - with travel as required
Salary - Competitive
Contract: Permanent, Full-Time
What You'll Be Responsible For
Owning Digital Experience & Performance
* Lead the end‑to‑end online customer experience (CX) across our website
* Champion digital performance, using insight and analytics to drive optimisation
* Deliver a continuous test‑and‑learn CRO strategy to maximise conversion and value
Leading SEO, Content & Platform Integrity
* Champion technical SEO governance and best practice across the platform
* Define a customer‑led, SEO‑driven content strategy with marketing
* Ensure all content aligns with OEM brand standards and business priorities
Optimising Commercial Performance
* Enhance vehicle merchandising and stock visibility online
* Improve how vehicles are presented to drive engagement and conversion
* Work cross‑functionally to maximise commercial impact and performance
Unlocking Value Through Data & Insight
* Build a robust suite of digital performance insights
* Translate data into clear, prioritised actions that improve engagement, conversion and ROI
What We're Looking For!
* Proven leadership experience in product marketing, digital product, UX, or optimisation roles
* Strong background in ecommerce or omnichannel retail (automotive helpful but not essential)
* Comfortable collaborating with engineering, product and marketing teams
* Highly data‑driven, with a track record of delivering measurable results
* A customer‑first mindset with a passion for exceptional digital experiences
* Ability to thrive in a fast‑paced, delivery‑focused environment
Core Benefits
* Competitive salaries with structured pay scales and progression as you grow within the business
* Generous annual leave that increases with your length of service
* Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
* Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
* Eyecare vouchers to help cover vision care needs
* Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
* Dental insurance for everyday dental care and unexpected treatments
* Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
* MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
* Free will writing services to help plan for the future
* Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
* Discounted gym memberships to support an active lifestyle
* Travel insurance to help you explore with confidence
* Access to home and technology vouchers
* bYond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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