Bournemouth Carlton Hotel, Signature Collection By Best Western
Location: Bournemouth, BH1
Country: United Kingdom
Job Type: Full-time
Job Description
Nights Team Member
Bournemouth Carlton Hotel, Signature Collection By Best Western
The Opportunity
Join Our Team as a Night Team Member!
Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
* Manage guest requests promptly and professionally, ensuring a pleasant stay.
* Maintain security and safety procedures throughout the night.
* Perform regular security checks to keep our hotel safe.
* Provide general support to hotel staff during the night shift.
* Assist with maintenance or housekeeping tasks as needed.
* Set up meeting rooms and other areas as required.
* Serve food and beverages to guests when necessary.
* Handle guest check-ins and check-outs.
* Manage emergency situations effectively.
* Prepare reports for senior management as needed.
Benefits include:
* Employee discounts on bedroom rates across our hotel portfolio.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care benefits.
* Free legal and financial advice.
* Counseling sessions.
* Cycle to work scheme.
* Wellbeing tips, fitness videos, and healthy living advice.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 support line.
* Team rewards and recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate:
* Previous experience in a hotel or similar environment, preferably as a night team member.
* Excellent customer service skills with a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* Understanding of safety and security procedures.
* Ability to stay calm under pressure.
* Flexible, with availability to work evenings and weekends.
* Good organizational skills and attention to detail.
About the Hotel:
Located in the heart of Bournemouth with stunning seafront views, the Bournemouth Carlton Hotel offers an exceptional experience. It features 76 bedrooms, including sea view and family rooms, along with event spaces for up to 200 guests, private gardens, and a terrace.
About Us:
LGH Hotels Management manages a portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us and shape the future of UK hospitality!
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