We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: What Your Day Looks Like Work closely with Product Owners, Developers, Testers, and business stakeholders to deliver enhancements and change across our CRM systems. Lead requirements gathering for new features, process improvements, and regulatory changes, using interviews, workshops, and data analysis. Document business requirements, user stories, acceptance criteria, and process flows for key CRM systems, ensuring clarity and traceability. Analyse and prioritise requirements to align with business goals and compliance needs (e.g., GDPR, SOX). Collaborate with technical teams to design and validate solutions, supporting UAT and production releases. Maintain and improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You 3 years’ experience as a Business Analyst in financial services, collections, or technology environments. Proven ability to elicit, analyse, and document business and functional requirements for complex systems. Bring sufficient technical understanding to translate business needs into actionable requirements for the development team Experience documenting requirements in a way that’s build-ready with clear user stories, acceptance criteria, and process flows Experience with process modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma). Strong data analysis skills, including dashboard/report creation and KPI tracking. Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW). Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA). Excellent communication and stakeholder management skills. You’ll Be Proactive in identifying opportunities for process and system improvement. Comfortable working across multiple teams and disciplines, including external vendors. Open to coaching, knowledge sharing, and continuous learning. Able to support both structured and exploratory analysis and development approaches. Technical Exposure CRM platforms, including release management and feature documentation, those used within a call-centre setting is a plus Understanding of product architecture and data flows well enough to ask the right questions and avoid misinterpretation Usage of tools like Azure DevOps, SQL, Power BI, and Figma to validate assumptions and support solution design. Participation in UAT and environment setup to ensure what’s delivered matches what was asked for. Data analysis and reporting tools (Excel, Power BI, SQL). Requirements management and collaboration tools (Azure DevOps, Jira, Confluence). Process modelling and prototyping tools (BPMN, UML, Figma, Axure) Broader Responsibilities Contribute to continuous improvement backlog and DevOps readiness. Participate in environment setup, UAT, and testing as required. Support business readiness, training, and documentation for new releases and process changes. Ensure compliance with internal policies and external regulations. The Perks Annual bonus eligibility (based on company and individual performance). Hybrid/flexible working hours. Opportunity to shape high-impact product channels for PRA Group. Structured coaching and mentoring. Considered learning and development plans. PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.