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Service Delivery Engineer - On Site Services
?? Cumbria
?? Core hours between 07:00 - 17:30 - full time on site
Overview
We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service.
You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed!
Key Responsibilities
* Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided)
* Provide deskside support for hardware and software incidents and service requests
* Perform break-fix support on supported IT equipment where applicable
* Replace consumable components to enable quick resolution for end users
* Manage and maintain your own ticket queue in line with SLA/KPI targets
* Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches
* Drive aged tickets through to resolution
* Liaise with workflow coordinators and internal teams to ensure efficient service delivery
* Support ad hoc tasks, project work, and non-ticketed activities as required
* Maintain full compliance with health & safety policies at all times
Skills & Experience
Essential:
* Strong PC literacy and knowledge of Windows operating systems
* Good troubleshooting and analytical problem-solving skills
* Experience supporting desktops, laptops, and general IT hardware
* Ability to communicate technical issues clearly to non-technical users
* Experience with Microsoft applications
* Full UK driving licence (role involves travel between sites)
Desirable:
* Basic knowledge of server environments (smart hands support)
* Familiarity with Active Directory
* Hardware repair experience (e.g. keyboards, memory, hard drives)
* Understanding of networking fundamentals
Key Behaviours
* Team Player: Collaborative, supportive, and willing to learn
* Strong Communicator: Clear, concise, and customer-focused
* Problem Solver: Confident in handling escalations and identifying solutions
* Flexible: Able to adapt to changing priorities and environments
* Positive Attitude: Driven, resilient, and solutions-oriented
* Self-Managed: Excellent time management and ability to work under pressure
* Customer-Focused: Professional, tactful, and service-driven
Working Environment
This is an on-site role requiring regular travel between customer locations in Cumbria. xsngvjr You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.