This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.General Manager (Removals)Location: CannockHours: Full time (48 hours per week)Salary: Open, depending on experienceAbout us:Bespoke Moving Solutions, based in Cannock, is a trusted removals company, with a strong reputation for reliability. We specialise in professional home, office, and commercial moves. Known for delivering efficient, stress-free services to our clients, backed by our dedicated and experienced team.Overview of the role as a General Manager:We're hiring a General Manager to lead our Cannock operation and take full responsibility for day to day performance, team management, and service delivery. You'll be in charge of a 50 strong workforce, managing everything from logistics and scheduling to client relationships and contract oversight. This is a senior leadership role with significant autonomy - ideal for someone who can combine operational rigour with strong commercial judgement.Responsibilities as a General Manager:Oversee all site operations, ensuring safe, efficient, and timely service deliveryLead and develop a diverse team across office, driver, and field staff functionsMaintain high standards in customer service, health & safety, and complianceManage key client relationships, including contract performance and renewalsAnalyse performance data to drive improvements in efficiency and cost controlOversee the planning and resource of removals, moves, and collections ensuring optimal use of people and vehiclesWork closely with the board on strategic planning and business developmentSupport ongoing improvements in systems, processes, and staff developmentExperience needed to be successful in the role as a General Manager:Leadership experience in removals, logistics, transport, or similar industriesProven ability to manage large teams and deliver results through othersStrong operational background with a focus on planning, delivery, and service qualityConfident managing commercial contracts and maintaining key client relationshipsHighly organised, solutions-focused, and calm under pressureComfortable working with high autonomy and reporting at board level
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