Social network you want to login/join with:
Retail Advisor, 20hrs, Glasgow Fort, Glasgow
col-narrow-left
Client:
Virgin Media
Location:
Glasgow, United Kingdom
Job Category:
Retail
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
a21a191dbbbb
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. We focus on providing a unique customer experience by getting to know customers, understanding their needs, and recommending products and services to enhance their digital lives.
You will be a key player in creating memorable moments for customers and helping the store thrive. Here’s what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your own performance and contribute to the overall success of O2.
* Embrace opportunities for personal development with support from store leadership and O2 resources.
Training
Experience an exceptional induction program covering all aspects of Virgin Media O2. You will attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.
Flexibility in working hours is essential; additional hours may be required, with ample notice provided.
You will be trained to deliver outstanding in-store performance and customer care, working closely with your team to meet store goals. We pride ourselves on offering a unique customer experience by understanding customer needs and recommending suitable products and services.
You will play a vital role in creating memorable moments for customers and contributing to the store's success.
Who we are
Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands.
We are committed to being an equal opportunities employer, working to remove bias and barriers, and fostering an inclusive environment where everyone can be their authentic selves.
The must haves
* Good active listening skills to understand customer needs and preferences;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills for conveying information, handling complaints, and resolving issues;
* Self-motivated to achieve sales targets.
The other qualities we seek
* An interest in technology and a willingness to expand your knowledge.
What’s in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
* 23 days of annual leave plus an additional day off for your birthday, with options to buy or sell leave.
* Excellent pension scheme with up to 10% employer contribution.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
* A wide range of support, rewards, and tools to help prioritize what matters most.
#J-18808-Ljbffr