Complaints Coordinator - Birmingham
26,000 - 27,000 annual salary
Job hours: 9.00am - 5.00pm Monday to Friday
Are you passionate about delivering great customer service and solving problems? This fast‑paced role allows you to make a real impact by taking ownership of resolving customer complaints and building relationships with a network of linguists, maintaining high standards and service excellence.
What you’ll be doing
* Investigate complaints by engaging with relevant parties.
* Handle follow‑ups for all complaints received via email and telephone.
* Ensure all responses adhere to company SLAs.
* Communicate with newly onboarded subcontractors.
* Document all actions and updates accurately against subcontractors’ profiles.
What we’re looking for
* Previous experience in complaints handling.
* Strong interpersonal and relationship building skills.
* Ability to thrive in a fast‑paced, high‑pressure environment.
* Excellent organisational skills with the ability to manage multiple priorities.
* Competence in maintaining accurate and timely records.
* Ability to work independently while being an effective team player.
* Self‑motivated with a proactive approach to workload management.
What’s in it for you
* A supportive and collaborative team environment.
* Opportunity to grow and develop your career.
* Competitive salary and benefits package.
* A role where your work genuinely makes a difference.
* Full training and ongoing development.
* Recognition and reward programmes.
* Health and wellbeing perks (gym, cinema and more).
* Pension scheme.
* Regular social and team events.
Equal Opportunity
We are an equal‑opportunity employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and abilities. If you require reasonable adjustments at any stage, please let us know.
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