Job Overview
As a Senior Partner Support Advisor, you will be the go-to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. You will play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best‑practice processes that elevate the partner experience.
Key Responsibilities
* Respond promptly to partner and customer queries, ensuring clear communication and timely resolutions.
* Support onboarding and training for new partners and internal team members to build capability and confidence.
* Develop and share operational best practices that enhance the partner experience.
* Provide hands‑on support for new product lines, offering guidance and practical knowledge.
* Identify opportunities for process improvements and contribute to creating more efficient workflows.
* Collaborate with Sales, Technical, and Operations teams to resolve partner challenges and improve internal processes.
* Maintain accurate records of service activations and customer journeys to ensure data integrity.
* Document partner interactions and resolutions thoroughly and accurately within internal systems.
Benefits
* Holidays: 25 days + bank holidays and buy/sell options
* Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
* Lifestyle: 9% combined pension contribution and 4x salary life assurance
* Rewards: Quarterly and annual employee awards, discounts on tech
* Socials: All‑expenses‑paid company events
* Development: In‑House Training Academy
* Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support
Qualifications
* Experience in telecom or IT, confident navigating technical products and connectivity solutions.
* Strong communication skills that make complex information easy to understand.
* Ability to support and train teams while identifying operational needs.
* Calm, detail‑driven problem‑solving even under pressure.
* Proficiency with CRM and ticketing systems, with Excel skills as an advantage.
* Commercial awareness and a consistent commitment to high standards.
* A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.
Equal Opportunities
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
About Onecom
Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver simply brilliant customer experiences. We are the UK's leading business telephony and cloud communications provider, delivering IT services, contact centre technology, unified communications, fixed‑line voice, connectivity, and managed cloud solutions.
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