Head of Case Management
Location: Head Office (Leeds) / Remote as appropriate
Reporting to: Clinical Operations Director
Department: Case Management Services
Organisation: Enable Therapy Services (ETS)
Lead with Purpose. Deliver with Impact.
Enable Therapy Services is seeking an exceptional Head of Case Management to lead our dedicated team in delivering outstanding rehabilitation services. This is a pivotal leadership role, combining strategic oversight, clinical excellence, and operational innovation.
If you\'re an experienced Occupational Therapist with a passion for quality, governance, and team development — and you\'re ready to inspire change — we want to hear from you.
Key Responsibilities
Leadership & Professional Behaviours
* Be an inspirational role model, fostering a culture of integrity, accountability, and continuous improvement.
* Provide expert guidance and support across the ETS team, ensuring high standards of practice and ethical service delivery.
* Promote ETS positively within the rehabilitation marketplace and identify commercial opportunities for growth.
Quality Assurance & Clinical Governance
* Lead the Senior Management Team in delivering safe, effective services.
* Maintain robust governance systems and ensure compliance with HCPC, RCOT, NICE, ISO9001:2015 and GDPR.
* Collaborate on incident reporting, complaints, and audits, embedding lessons learned into practice.
Service Management & Development
* Monitor team capacity and lead recruitment to support growth.
* Develop and refine services to meet evolving client and business needs.
* Ensure SOPs are current and implemented effectively across the team.
* Lead safeguarding interventions and emergency responses with confidence and care.
Professional Development
* Champion CPD and maintain strong links with CMSUK, VRA, IRCM and other industry bodies.
* Mentor and develop specialist roles within the Case Management team.
* Share best practice and collaborate across the Premex Group to enhance service delivery.
Clinical Practice
* Manage a small caseload to maintain clinical expertise.
* Apply advanced reasoning to complex cases and delegate effectively.
* Collaborate with external agencies to meet client needs and maintain accurate records to support invoicing and value for money.
What You’ll Bring
Qualifications & Experience
* Degree in Occupational Therapy
* HCPC registration & RCOT membership
* Minimum 5 years post-qualification experience
* Proven leadership in complex case management
* Strong clinical governance and report writing skills
Skills & Attributes
* Energetic, confident, and empathetic communicator
* Strategic thinker with a problem-solving mindset
* Highly organised and detail-oriented
* Inspirational leader with coaching and mentoring abilities
Why ETS?
At ETS, we don’t just deliver rehabilitation — we transform lives. Join a values-driven organisation where your expertise will shape the future of Case Management, and where your leadership will be truly valued.
We’re proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.
As a Disability Confident Leader, we:
* Promote accessibility and inclusion
* Ensure inclusive recruitment and development
* Share best practice across the industry
* Continue to lead the way in supporting disabled people at work.
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