Customer Experience Advisor - Head Office - Syston, Leicester
£25,229 (Basic) + Bonus + Enhanced Overtime Rates
Monday to Friday - Saturday Overtime 1 in 4 weekends
Hybrid Working Available
Join 1,300 (and counting) colleagues at Flogas, doing energy right. Develop your career in a team where you matter, and there’s lots of room to grow and develop, as we work together to deliver more for our customers.
How you’ll power our business as a Customer Experience Advisor
You’ll do energy right by all your customers, whether you’re helping set up a new account quickly for a mother with a newborn or delivering innovative energy solutions for a national retail chain. As a Customer Experience Advisor with Flogas, you’ll find answers to every query and solutions to every challenge, ensuring homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator, resolving issues swiftly. Throughout, you’ll support your team, just as they’ll support you.
What we’ll need from you
* Experience working with customers to solve problems
* Proven ability to work in a busy environment, prioritise and manage multiple tasks successfully
* Good MS Office skills and strong attention to detail
* Excellent communication skills over phone, email, and web chat
* Negotiation skills and comfort working with numbers, from customer bills to pricing
* Drive to do right by customers and your team
What you’ll get from us
We value you. At Flogas, we’ll support you with all the benefits, training, and support needed to thrive.
* 25 days holiday plus statutory holidays, with the option to buy 5 additional days
* Pension scheme with 5% employer contribution
* Life assurance up to 4 times salary
* Health Cash plan worth up to £900 per year
* Bonus scheme with OTE of up to £150 per month
* Discounted gym membership
* Fully funded eye tests and contribution towards glasses
* Annual flu vaccination
* Discounts at 900 retailers
* Enhanced maternity/paternity benefits
* Training opportunities
* Employee Assistance Programme with 24/7 helpline
* One volunteering day off annually
* Monthly employee recognition awards
Flogas: Powered by people
At Flogas, we serve hundreds of thousands of customers across Britain, connecting them to energy when and where they need it. Supported by the global Group DCC, we’ve grown over 35 years to become a leading LPG supplier in the country. We’re investing in infrastructure and innovations to deliver 100% renewable energy by 2040 and offer a bright career future for you.
Doing right by everyone
People matter at Flogas. We are an equal opportunities employer and welcome applications from all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or education. We are committed to engaging and motivating our people, ensuring everyone feels proud to work here.
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