Group Guest Services Host | Watergate Bay Hotel Group – 9-month temporary contract.
At Watergate Bay Hotel Group we believe happiness is simply made. So, we create the time and space for people to be at their happiest, for both our guests and our team. Bring your commitment, creativity and enthusiasm to the role and you'll find a team with a shared outlook on life where friendship, connection, flexibility, variety and challenge make every working day rewarding.
Behind the scenes, our head office support teams are the quiet force that keeps everything flowing smoothly across the group. From the windswept shores of Watergate Bay Hotel and SeaSpace Aparthotel in Cornwall to the wild beauty of The Lake in Ullswater and The Machrie on the Isle of Islay, our teams help shape the guest experience from afar. Whether it's coordinating operations, refining systems, or supporting our people, they're the connections between our hotels.
Our Group Guest Services Host role:
This is a key role gathering information about our guests at Watergate Bay Hotel and Another Place Hotels. From identifying their plans and requirements pre-arrival you'll then be assisting the operational team in house to deliver our guests the best experience with us.
From individual stays and family groups to Active Breaks, corporate days, special celebrations and events you will get to know our guests before they arrive ensuring every detail is tailored to their needs.
You'll be the bridge between our guests and the hotel teams, helping to personalise stays with thoughtful touches, coordinating room preferences, dietary requirements, activity bookings, and spa treatments. Whether it's arranging a surprise, booking surf lessons, or making sure a family's dog-friendly room is ready, you'll play a vital part in creating memorable moments. This role offers a unique opportunity to connect with people, anticipate their needs, and help shape the kind of hospitality that turns a great stay into an unforgettable one.
You'll also be involved in collating and responding to guest feedback
For this role you base will be our head office situated in St Mawgan, Newquay but you'll also be flexible to support other teams within the business when needed, particularly the Reservations teams and Host team.
Please note, this role is temporary to cover parental leave for up to 9 months. We work five days out of seven, so would require flexibility and a willingness to work over the weekend.
As our Group Guest Services Host, you'll be:
* Carrying out all necessary tasks and processes for arriving guests.
* A competent user of all our property management, booking software packages, review platforms and apps.
* Working as part of an office team, dealing with upcoming guests by email and phone to make reservations, gather information, take payments, and plan their stays.
* Providing guests with information about the hotel and its facilities as well as the local area.
* Considering upselling opportunities to the benefit of the guest experience and business goals.
* Undertaking administrative duties as required. Ensuring accuracy of information for bookings.
* Ensuring information is shared with other teams in appropriate ways.
* Supporting with events before and during to ensure smooth delivery.
* Assisting the Guest Services manager and senior hosts in Managing and responding to all guest feedback. Sometimes writing on behalf of the hotel director and head of guest experience. This will include feedback platforms including TripAdvisor and Google My Business for Watergate Bay Hotel, SeaSpace and Another Place hotels.
* Working with other colleagues, both in the office and within the hotel as required.
* Assisting in other areas of the business when required.
The skills you'll be sharing with us:
* A confident and engaging communicator, both in person and in writing, with a natural flair for connecting with people.
* A background in hotel guest services, with a genuine passion for creating memorable stays.
* Comfortable navigating property management systems, with a keen understanding of how they support seamless guest experiences.
* Confident using digital tools to stay organised and responsive.
* Guest obsessed, you'll know all the small details that elevate a good stay into a great one.
* Calm, collected, and brilliantly organised—even when things get busy.
* Always one step ahead, with a proactive mindset and a can-do attitude.
What we'll offer you:
* A relaxed, professional place to work.
* A welcoming team of likeminds, eager to support and encourage each other.
* A whole host of training opportunities.
* Excellent career prospects in an ever-expanding organisation.
* Special rates for you and your friends and family to stay at our group of Hotels.
* Discounts on treatments in Swim Club.
* Discounts for you and your friends and family at our restaurants: Zacry's on The Sea Wall, The Beach Hut, Living Space.
* Discount at Cubs coffeeshops and other partner businesses.
* Free surf lessons, surfboards and wetsuits hire from Wavehunters.
* Team social events throughout the year.
* Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
* Salary Sacrifice Pension Scheme.
* Medical Cash Plan.
* Death in Service Benefit.
* Cycle to work scheme.
From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the beautiful Cornish coast, you'll never be short on inspiration.
If you would love to join us as our Group Guest Services Host, apply now and be part of our journey at Watergate Bay Hotel Group, a wonderful place to work.
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