Brize Norton Medical Centre, Royal Airforce Brize Norton, Carterton, Oxfordshire OX18 3LX
Job Summary
At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel.
Are you a Administrative Officer looking for an exciting role, working alongside the military, which offers numerous benefits and opportunities? If the answer is yes, then we are looking to appoint a professional and patient focused individual with a strong commitment to providing a high quality service to work within our friendly and welcoming team in the medical centre at RAF Brize Norton.
The vacant post is a full time position consisting of 37 hours per week.
Could this be the role for you? If so, we'd love to hear from you
Strategic Command Transformation
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command's transformation programme is committed to following the MOD's framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command's personnel and Trade Unions.
Job Description
The Administrative Office will work within the Medical Centre under the supervision of the Practice Manager (PM). As the successful candidate you will also have responsibility for the quality and smooth running of the administrative area of primary health care delivery within the Medical Centre. The duties of the post include the timely preparation of notes and statistics for clinics and surgeries and the accurate administration of medical records of Service personnel.
The successful candidate will be required to maintain data on the DMICP (Defence Medical Information Capability Programme) computer system conducting system backups and upgrades, audits, and searches of DMICP, as required ensuring that all users are kept up to date with the relevant policies and guidelines. You will have a key role in promoting a positive image of the Medical Centre to its patients and other users/visitors.
You will provide high quality administrative support in pursuit of the appropriate delivery of primary health care to Service personnel and to maintain accurate data and execute a variety of tasks e.g., conduct audits and searches.
You will be able to be flexible in order to accommodate the rapidly changing needs of Service and dependants' primary health care delivery. The ability to work single-handed or in a team and under pressure is necessary. Excellent interpersonal and communication skills including patience, tact and diplomacy are required as are the abilities to be well organised and to think and plan ahead.
The Administrative Office will work within the Medical Centre under the supervision of the Practice Manager (PM). As the successful candidate you will also have responsibility for the quality and smooth running of the administrative area of primary health care delivery within the Medical Centre. The duties of the post include the timely preparation of notes and statistics for clinics and surgeries and the accurate administration of medical records of Service personnel.
The successful candidate will be required to maintain data on the DMICP (Defence Medical Information Capability Programme) computer system conducting system backups and upgrades, audits, and searches of DMICP, as required ensuring that all users are kept up to date with the relevant policies and guidelines. You will have a key role in promoting a positive image of the Medical Centre to its patients and other users/visitors.
You will provide high quality administrative support in pursuit of the appropriate delivery of primary health care to Service personnel and to maintain accurate data and execute a variety of tasks e.g., conduct audits and searches.
You will be able to be flexible in order to accommodate the rapidly changing needs of Service and dependants' primary health care delivery. The ability to work single-handed or in a team and under pressure is necessary. Excellent interpersonal and communication skills including patience, tact and diplomacy are required as are the abilities to be well organised and to think and plan ahead.
Person specification
The duties and responsibilities of the role include, but are not limited to:
* Maintaining patient and staff confidentiality In Accordance With (iaw) the Patient Confidentiality and Staff Confidentiality Protocols.
* Actioning urgent duties for the PM in their absence to ensure the smooth running of health care delivery within the Medical Facility.
* Ensuring all telephone calls are managed appropriately.
* Supporting GPs (General Practitioners)/ANP (Advanced Nursing Practitioners) in the process of e (Electronic) referrals, following local protocol.
* Participating in general reception duties including directing enquiries, filing, answering the telephone, mail distribution and booking appointments on DMICP.
For further details, please see the attached Terms of Reference document.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Changing and Improving
* Delivering at Pace
* Communicating and Influencing
* Managing a Quality Service
* Working Together
We only ask for evidence of these behaviours on your application form:
* Leadership
* Changing and Improving
* Delivering at Pace
Alongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Access to learning and development tailored to your role
* A working culture which encourages inclusion and diversity
* Free parking
* A Civil Service Pension
* Local shops
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.
At
application
stage you will be assessed against the following:
Civil Service Behaviours:
* Leadership
* Changing and Improving
* Delivering at Pace
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Civil Service Behaviours:
At
interview
you will be assessed against the following:
* Leadership
* Changing and Improving
* Delivering at Pace
* Communicating and Influencing
* Managing a Quality Service
* Working Together
Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.
Are you applying for a job in Civil Service? - YouTube
There will be no reimbursement for any travel expenses for the interview.
Further Information
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and
we will not
sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-
This post does not offer any assistance with relocation allowances.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Lois Cunningham
* Email :
Recruitment team
* Email : DBSCivPers-
Further information
Please see Further Information document attached.