Job Description
Act as the first point of contact for IT support (via calls, emails).
Provide timely and accurate support for:
* Desktop/laptop troubleshooting
* Printer and peripheral setup
* Basic network connectivity issues
* Microsoft Office and common business applications
* Perform password resets, user account unlocks, and access provisioning.
* Track and log support requests using the IT ticketing system
* Escalate unresolved issues to as per the escalation matrix.
* Assist in on-boarding/off-boarding processes (device setup, user provisioning).
* Support video conferencing and meeting room technology.
* Maintain documentation and user guides for common support issues.
Follow IT policies, procedures, and SLAs to ensure consistent service delivery.
Qualifications
* Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
And/or
* Relevant years of experience in IT support or helpdesk environments.
Additional Information
* Competitive base salary
* Company pension
* 31 days holiday
If you experience difficulties or are unable to apply for a role on-line please contact us at people.skills@harland-wolff.com and one of the team will be in contact to help you.