We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. The role is situated in a fast‑paced retail environment where no day is the same.
You will play a key part in day‑to‑day store operations by providing excellent customer service, stocking shelves, processing payments and maintaining the store’s appearance.
With the customer at the heart of everything we do, you will constantly look for ways to improve service through coaching and feedback, and help keep the store a safe, welcoming place for both customers and colleagues.
Responsibilities
* I know my customers and serve them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training I have received to ensure we work all work safely.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Being myself, living our values, making everyone feel welcome and always following our policies.
* Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* I always follow the think 25 policy when serving age restricted products to all customers.
* Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
* I work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
* Post office duties: If this store has a Post Office Local, you will be required to undertake a Post Office Financial and criminal conviction background check. If this check fails, the job offer will be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible working
We welcome flexible working and are open to discussing options throughout your application. Whether you’re just starting your career, a carer, nearing retirement, adapting to parenthood or moving through life‑changing moments – we’re happy to explore how we can support you.
Benefits
At One Stop, we value our colleagues just as much as our customers and offer a wide range of benefits across pay, pension, health and well‑being. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
Community Involvement
At One Stop, community involvement is at the heart of everything we do. From supporting local charities to partnering with national organisations, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio. Our colleagues are encouraged to get involved and support the causes that matter to them.
Diversity & Inclusion at One Stop
Everyone is welcome at One Stop. We celebrate diversity, inclusion and the unique backgrounds of our colleagues. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all, offering reasonable adjustments throughout the recruitment process. For more information about the accessibility support we can offer, please click here. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves.
Job details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industry: Retail
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