Main area Haematology Immunology & Allergy Chemical Pathology Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 3437728638-SC-RL
Site St Helier Hospital Town Carshalton Salary £35,763 - £43,466 Pa incl HCAS Outer pro rata Salary period Yearly Closing 31/05/2026 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
To support the Service Manager and the Assistant Service Manager with the general supervision of the Centralised reception and booking team including the admin POD across the 2 main sites. To provide a streamlined service for Outpatient care which involves close liaison with patients, colleagues and both GPs and other health care professionals.
Ensuring all outpatients is booked according to the Access Policy rules and calls are answered and dealt with efficiently and quickly.
The post holder will lead a team who book a range of appointments across all sites and specialities within Epsom and St Helier Hospitals, offering a choice of dates and times for appointments, while complying with the 18-week guidelines.
The Team Leader will be responsible for the line management of training and development for all staff and support individuals with any personal development plans.
To take responsibility for liaising with other departments within clinical services, the Team Leader will contribute to service development in collaboration with the Service Manager and Divisional General Manager. The aim will be to achieve a fast and accurate clinic scheduling service with continuous improvement, so that the patient’s pathway through the service is seamless and efficient.
Main duties of the job
The post holder will be responsible for facilitating the daily management and supervision of staff, ensuring rotas are covered and workflows are maintained.
They will be responsible for recruitment and induction, personal development plans, mentoring, performance management, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
Ensure Epsom and St Helier NHS Trust Policies are always adhered to and patient confidentiality is maintained.
Supervising the outpatient booking Staff, ensuring they have a good knowledge of the services and computer systems and offering support where needed.
Take part in compiling rotas across the 2 main sites, to ensure that adequate shift cover in all areas of the centralised Booking team including secretarial and reception cover between 8.00 am and 5.00 pm Monday to Friday initially and then moving on until 6 pm if necessary.
Person specification
Qualifications
* Good academic standard – (degree level or equivalent)
Experience
* Experience of patient information systems
* Experience of Microsoft office packages, internet and email management
* Previous experience of managing/supervising a booking centre
Skills and knowledge
* IT skills, including Excel/spreadsheet and Word
* Familiarity of Medical Terminology
* Ability to compile reports as required. Actively focus on service improvement potential within area of responsibility
* Ability to deal effectively with a wide range of people (e.g. medical & nursing staff, managers, admin staff) in a helpful manner, and to be willing and able to work as part of a team, to ensure effective patient journeys
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