Automotive Service Advisor
Location: Tonbridge, Kent
Salary: £30,000 – £35,000 DOE
Type: Full-time
Working Hours
* Monday – Friday: 8:00 am – 5:30 pm
* Saturdays: Just one per month (usually the second Saturday of the month), 8:00 am – 1:00 pm
Benefits
* Competitive Pay: £30k – £35k per year, depending on your experience.
* Team Rewards: Bi-annual, company-wide performance bonuses based on collective success—no aggressive individual sales targets here.
* Great Time Off: 30 days of annual leave (including Bank Holidays and a 3-day Christmas shutdown).
* Job Security: Enjoy a stable, welcoming, and friendly workplace within an established independent team.
* Work Culture: We prioritize quality of service over high-pressure dealership targets in a genuinely supportive team environment.
The Role
As our Service Advisor, you will be the primary point of contact for our customers. You will oversee the entire customer journey from the initial booking to vehicle collection, translating technical workshop updates into clear, professional advice.
* Customer Care: Explain vehicle services and necessary repairs in an approachable, clear, and honest manner.
* Workshop Scheduling: Keep the daily workflow organized by managing bookings through our GDS system.
* Client Relations: Maintain the high standards of service that our long-term, local customers expect.
Qualifications
* Background in a customer-facing role (experience within the automotive industry is highly preferred).
* Strong communication skills with a natural commitment to honesty and transparency.
* Highly organized, proactive, and confident using computer systems.
* A collaborative team player who cares about maintaining a strong local reputation.
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