Our client is a well-established, family-run construction business with an excellent reputation across both commercial and residential sectors. This is a varied, hands-on role where no two days are the same – combining HR, finance, customer care, and construction operations. You’ll work closely with the Contracts Manager, the Owner, and the Accounts Assistant, while being supported by a HR consultant and an external finance company.
You’ll be at the heart of the business, keeping the office running smoothly, coordinating site teams and contractors, resolving customer queries, and supporting payroll and finance tasks. This is a key role where your organisational skills, problem-solving, and ability to juggle multiple responsibilities will make a real impact.
Key Responsibilities:
* Manage daily office operations, ensuring everything runs efficiently.
* Take ownership of customer queries and complaints, coordinating repairs, managing chargebacks, and keeping all parties updated.
* Act as the primary contact for site foremen and contractors, ensuring clear communication across projects.
* Handle payroll using Xero and support finance tasks including sales and purchase ledger, credit control, aged debt management, remittances, reconciliations, and reporting.
* Support HR administration including onboarding, attendance, performance management, employee relations, and handling misconduct issues.
* Coordinate tradesmen, vans, and day-to-day operational challenges.
* Maintain and manage relationships with key clients such as Bellway, David Barratt Homes, and David Wilson, across multiple billing systems including self-billing.
* Use Excel for reporting, tracking, and managing recurring issues efficiently.
* Support the wider office team and contribute to a positive, collaborative culture.
About You:
* Previous experience in the construction industry is essential.
* Confident in HR, finance, and customer service, with a solution-focused approach.
* Experienced with Xero for payroll and invoicing.
* Highly organised, detail-oriented, and resilient under pressure