Head Receptionist - Luxury Hotel Company - Up To 29k + Benefits - Basingstoke Areas
IMMEDIATE START
About the Role
We are seeking a polished, professional, and highly organised Head Receptionist to lead the front office team at a luxury hotel in the Basingstoke area. This is a key leadership role responsible for delivering an exceptional guest experience from arrival to departure, while ensuring the smooth day-to-day operation of the reception desk.
Key Responsibilities
Oversee the daily operation of the reception and front desk, ensuring seamless guest service at all times
Lead, train, and motivate the reception team to maintain the highest standards of professionalism and hospitality
Act as the first point of contact for VIP guests, handling enquiries, requests, and complaints with discretion and efficiency
Manage room allocations, check-ins, and check-outs, ensuring accuracy and attention to detail
Maintain strong communication with housekeeping, reservations, and other departments
Monitor and improve guest satisfaction scores and feedback
Ensure all front office procedures, policies, and standards are consistently followed
Handle cash management, billing, and reporting duties
Assist with recruitment, training, and performance management of reception staff
Requirements
Previous experience in a supervisory or head receptionist role within a luxury hotel or high-end hospitality environment
Exceptional customer service and communication skills
Strong leadership and team management abilities
Impeccable presentation and professional manner
Ability to remain calm under pressure and resolve issues efficiently
Strong organisational skills and attention to detail
Familiarity with hotel management systems (PMS)
Flexible approach to working hours, including evenings, weekends, and holidays
What We Offer
Competitive salary up to £29,000 (inclusive of service charge)
Opportunities for career progression within a luxury hospitality environment
Ongoing training and development
Staff discounts and benefits
A supportive and professional team culture
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