Technical Account Manager - Fresh Produce Supply Chain (Food Manufacturing / Distribution) Location: West London, UK | Full-time About the business Join a dynamic, family-owned leader in the fresh produce industry, supplying premium fruit, vegetables, herbs and ingredients from global growers into leading UK retailers, foodservice and wholesale partners. The company is recognised for its sustainable sourcing, close grower relationships and end-to-end supply excellence from farm to fork. The role This is an excellent opportunity for an experienced Technical Account Manager or a Customer / Supplier Technologist looking to step up into a more strategic role. You will take ownership of the technical relationship with key retail customers, ensuring product quality, innovation, sustainability and compliance across complex supply chains. You will act as the technical bridge between customers, suppliers, growers and internal teams driving excellence from product development through to shelf. Key Responsibilities Provide first-line technical support to customers, managing complaints, rejections and crisis situations while maintaining strong communication and protecting brand reputation. Strengthen customer partnerships through proactive account management, regular meetings, audits and reviews. Lead end-to-end product and specification management, ensuring data accuracy and alignment with commercial and seasonal targets. Deliver brilliant basics in daily operations while driving continuous improvement and technical innovation. Manage any breaches or non-compliance issues with suppliers and customers, ensuring corrective actions and prevention plans are implemented. Drive supplier technical excellence overseeing compliance, ethical and sustainability standards in line with ESG strategy. Lead quality improvement projects across the supply base to enhance yield, product consistency and shelf life. Support product development, pre-production trials, packaging validation and product launches. Provide insight into market and consumer trends to influence innovation and product direction. Analyse the end-to-end supply chain to support commercial, procurement and supply teams with data-driven recommendations. Engage with regulatory bodies and industry working groups to maintain leadership in fresh produce technical standards. Person Specification Qualifications & Experience Degree (or equivalent QCF Level 5-6) in Food Science, Agriculture, or related discipline. 3-5 years experience in a technical or technologist role within the fresh produce, chilled food or short shelf-life category. Strong customer-facing experience, ideally at head-office retail level. Experience managing suppliers, audits, and compliance within complex supply chains. Project management skills and ability to meet deadlines under pressure. Excellent communication, data management and organisational skills. Confident using Microsoft Office and technical reporting systems. Other Requirements Fluent English (written and spoken); additional languages advantageous. Willingness to travel across UK sites and overseas farms. Full UK driving licence. Commitment to health, safety, hygiene and ethical standards. Why this is a great opportunity Ideal step up for a Retail or Supplier Technologist ready to progress into a customer-facing account management role. Be part of a business driving sustainability, responsible farming and circularity in food production. Collaborate with top retailers on innovation, packaging and product quality projects. Gain exposure across commercial, supply chain and technical functions in a market-leading produce supplier. Pay: up to £60k bonus. How to apply If you are a proactive Technical Account Manager or Technologist with experience in fresh produce or short shelf-life foods and you are passionate about quality, innovation and sustainability we would love to hear from you. Following successful completion of 6 months probationary period - 4% pension contribution, on a matching, salary sacrifice basis, rising to 7% after completion of 5 years’ service at April - Eligible to participate in the Wealmoor annual bonus scheme - Long service award - Discounted staff shop - presently offering subscription to Perkbox which provides perks which are selected to support all areas of our employees' lives, from shopping discounts to employee assistance program. They have access to hundreds of discounts and freebies from leading brands. Make savings in all areas of life, from food and drink to travel.