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Senior Operations Support Engineer, Bolton, Greater Manchester
Client:
Liberty IT
Location:
Bolton, Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
External Description: Senior Operations Support Engineer. Reach beyond with Liberty IT; this is where you'll find the super challenges, with the scope and support to go further, dig deeper, and fly higher. We won't stand over your shoulder, get in your way, or hold you back. Bring your expertise; we'll provide the platform to succeed. Ready? It's time to do your thing.
Who you'll be working with: The Operations Support Engineering team partners with business leaders to provide an outstanding technical and work environment. The team handles desktop, AV, and facilities support.
Responsibilities include:
1. Leading projects to enhance office environments, desktop hardware/software, and digital communications.
2. Facilitating project delivery, agile ceremonies, and progress updates.
3. Contributing to energy efficiency initiatives.
4. Mentoring junior team members.
5. Partnering with employees to maximize business value.
6. Promoting continuous improvement and best practices.
7. Growing knowledge of IT systems, networks, and office support.
8. Assessing and adopting new solutions.
9. Sharing knowledge through talks, blogging, and external events.
Technology Support Responsibilities include:
1. Providing maintenance and support for office hardware/software during working hours.
2. Managing office setup processes, device and desk setup, and related tasks.
3. Responding to and resolving support tickets and requests, proactively developing solutions for recurring issues.
4. Supporting digital communications and AV tools for on-site, hybrid, and remote events.
5. Maintaining AV and communication technologies and licenses.
6. Supporting office environment through reactive and proactive maintenance, managing occupancy, space, and capacity.
7. Coordinating intra-office moves and supporting energy efficiency initiatives.
Essential Criteria:
* Minimum five years' experience supporting large-scale office environments, including hardware, software, and AV technologies.
* Experience delivering software, hardware, and office environment projects.
* Knowledge of agile practices.
* Experience with continuous improvement initiatives.
* Partnering with end-users to resolve issues and create solutions.
* Current industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Experience building customer-centric solutions, balancing technical and user needs.
What's on offer includes health insurance, employee discounts, bonuses, pension, flexible working, learning opportunities, and career growth. Liberty IT is part of Liberty Mutual Insurance, committed to diversity and inclusion, with accommodations available for applicants with disabilities. If you're ready to advance your career, apply now through our careers page.
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