Join a dynamic IT Team supporting critical systems across multiple sites. This hands-on role involves technical support, asset management, and IT projects. Ideal for someone proactive and adaptable, with a strong service mindset and a desire to grow through structured training and mentoring.
Overview job description:
In this role, you will be responsible for ensuring IT services remain safe, available, and reliable by accurately carrying out a variety of IT tasks that support the overall IT objectives of the business.
Main duties and responsibilities:
* Delivering high-quality IT support and project coordination across multiple business areas.
* Contributing to achieving individual and team objectives within agreed timelines.
* Managing and improving helpdesk operations, documentation, and IT-related procedures.
* Providing technical support to users across various locations via multiple channels, including in-person and remote tools.
* Performing first- and second-line support, including hardware/software setup, upgrades, and troubleshooting.
* Supporting telecom systems, network maintenance, patching, and multi-vendor print environments.
* Participating in IT projects and strategic initiatives led by the service delivery function.
* Using and supporting a range of corporate systems and tools, including Microsoft products, Active Directory, and service desk platforms.
Desirable Skills & Experience:
* Degree qualified in a relevant IT subject.
* Previous experience working in a helpdesk environment.
* Experience installing, upgrading, and supporting a wide range of applications.
* Experience supporting hardware.
* Network administration, support and maintenance.
* M365 and Microsoft Teams.
TMM Recruitment INDIT
Email:it_team@tmmrecruitment.com
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