Hire Controller
HSS ProService is revolutionising the building services industry by offering a cutting-edge online marketplace for tools, equipment, and materials. Building on HSS Hire's legacy, we combine innovation with customer-driven solutions focused on sustainability.
As a Hire Controller at HSS ProService, you will guide customers through the sales journey using your excellent customer service skills. Your role involves converting inquiries into revenue and delivering exceptional customer experiences.
You will develop in-depth knowledge of our products and processes, building strong relationships across our operations to ensure customers receive their orders on time and within budget.
You will act as a vital link between our customers and suppliers, ensuring seamless service delivery. Your expertise will directly impact customer satisfaction and operational success.
A typical day includes:
* Administering customer orders with attention to detail to ensure successful outcomes.
* Collaborating with operations teams to ensure timely equipment delivery.
* Understanding customer needs to upsell and cross-sell effectively.
* Assisting customers with navigating our digital channels for convenience.
* Staying informed about our products and services to maximize sales opportunities.
* Handling customer requests within SLAs and supporting logistics queries.
* Making product recommendations and supporting the ordering process.
* Coordinating third-party carrier movements for timely deliveries.
* Prioritizing preferred suppliers in line with contracts to maintain positive margins.
* Negotiating with suppliers to optimize contract costs.
* Educating customers about our divisions to enhance service value.
* Meeting and exceeding KPIs, including job completion rates and margins.
The role is based permanently within Portsmouth Naval Base.
What you'll bring:
* Experience in Hire or Building Materials sales environments is preferred.
* Outstanding customer service skills to deliver high-quality experiences.
* A proven track record of achieving results through relationship building.
* Excellent verbal and written communication skills.
* Strong multitasking abilities with attention to detail.
* Resilience and tenacity to thrive in a fast-paced environment.
* Ability to obtain BPSS security clearance.
* Driving license is preferable.
What you’ll get back:
* Your birthday each year as additional leave, plus {x} per year and bank holidays.
* Opportunities for training and career development.
* Wellbeing and healthcare support to keep you happy and healthy.
* A culture of innovation, driving digital and technological change in a traditional industry.
* Discounts and cashback on a wide range of purchases through our perks site.
* Flexible benefits options through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.
Our ED&I promise:
We are building a new era in the building services industry, fostering a diverse community where every voice matters. We welcome contributions from all backgrounds to help grow our business and shape the future.
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