End User Device Engineer Location: Kidlington Rate: Up to £250 per day Umbrella Contract until end of March 2026 with possible extension An experienced End User Device Engineer is required to support a busy ICT environment, delivering high-quality end user support and ensuring services are maintained in line with agreed SLAs and KPIs. The Role Provide hands-on support across end user devices, working closely with ICT teams, business users and third-party suppliers to minimise disruption and maintain a strong user experience. Key Responsibilities * Provide 2nd line end user device support * Resolve incidents, requests and problems within agreed SLAs * Support Windows 10 devices, laptops, desktops and smartphones * Identify trends and recurring issues, escalating where required * Support moves, projects, events and technology refresh activity * Maintain and update documentation and knowledge articles * Follow asset management and ICT governance processes * Identify and suggest service improvements Required Skills and Experience * Experience in ICT operational or EUD support roles * Strong Windows 10, desktop, laptop and mobile device support experience * Excellent troubleshooting and diagnostic skills * Customer-focused approach with strong communication skills * Ability to work across multiple locations * Full UK driving licence Desirable * ITIL v3 or ITIL v4 certification * Experience using ServiceNow To a...