Part-Time Customer Service Advisor – After Sales
Working 22 hours between Monday - Friday
We’re looking for a confident, organised individual to join our After-Sales team as a part-time Customer Service Advisor. You’ll support allocated sectors, helping to deliver excellent customer service, resolve issues efficiently, and manage key admin tasks related to returns, credits, and order fulfilment.
Key Responsibilities:
1. Handle customer queries, complaints, returns, and credits in line with company procedures.
2. Maintain high levels of customer satisfaction and accurate reporting.
3. Liaise with internal teams and suppliers to ensure orders are processed smoothly.
4. Ensure returns and warranty claims are managed from start to finish.
5. Keep shared in-boxes and systems up to date.
What We’re Looking For:
6. Previous experience in office-based customer service.
7. Strong communication skills – both written and verbal.
8. Good attention to detail and the ability to prioritise a busy workload.
9. Confident using computers and handling administrative tasks.
10. A team player who is proactive and customer-focused.
Desirable:
11. Experience in catering equipment or similar sectors.
12. Familiarity with sales targets or KPIs.
If you’re enthusiastic about providing great service and thrive in a fast-paced environment, we’d love to hear from you.