Overview
Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.
Responsibilities
* Meeting and greeting patients, providing a great first impression and patient journey
* Booking and amending appointments, answering the phone, updating patient records
* Co-ordinating the care packages for our patients that has been provided by our clinicians
* Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
* Excellent customer service skills face to face, telephone and via email
* Supporting the Practice Manager and clinical team with the smooth running of the practice
* Handling payments
* Accessing sensitive information whilst maintaining patient confidentiality
Requirements
* We\'re looking for a friendly, organised and professional Receptionist to join Donna and her great team at Bupa Dental Care Cambridge.
* This is a customer and patient-facing role, so previous experience working directly with people in a service environment is essential.
* You\'ll be the first point of contact for our patients, helping them feel welcome and supported throughout their journey with us.
* Strong communication and organisational skills
* Previous experience in a receptionist or customer-facing role
* Confidence in using IT systems (training provided on dental software)
* A positive, welcoming and professional approach
* Ability to be positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably within a healthcare setting
* Strong communication skills face to face, via telephone and email
* Proficient with Microsoft Word and Outlook with overall strong organisation skills
* Previous experience with promoting company products and services
* Preferred Dentally experience
Schedule
* Monday: 8:15am - 5:15pm
* Tuesday: 8:15am - 5:15pm
* Wednesday: 8:15am - 5:15pm
* Thursday: 8:15am - 5:15pm
* (32 hours per week)
About our practice
Bupa Dental Care Cambridge is located just outside the city centre with excellent transport links. The practice is close to Cambridge Railway Station, several bus routes, and has shops, cafés, and green spaces nearby - perfect for grabbing lunch or relaxing after work.
Benefits
* Competitive pay rates and the opportunity to increase this through training and development
* Access to MyHealthcare with support, advice, and treatment for health-related issues, including remote GP, physiotherapy, and mental health support; MyHealthcare Allowance, redeemable against a menu of Bupa healthcare products, value about £350
* My Bupa Extras - discounts at retailers and tools for financial wellbeing
* Discounts at gyms and fitness facilities across the UK, including online digital fitness
* Mental health support programs (EAP, Family Mental HealthLine, Personal Energy)
* Discounted dental insurance
* Additional health and wellbeing benefits (Cycle to Work, free annual Flu vaccine, discounted eye tests, Menopause Plan)
* Wagestream - access income before payday
* Career pathways and support with Bupa Dental Care
* And many more — ask for details
So why wait? Apply now to be part of a brilliant team. To find out more about working with us, find us on LinkedIn, Facebook and Instagram.
Here you\'ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You\'ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
* Close map, Shop discounts (over 700 stores)
* Health and wellbeing discounts
* Discounted dental insurance
* Free CPD
* Employee referral scheme
* And many more!
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