Digital Project Manager – JD Gyms (Wigan)
Department: Systems & Development
Reports to: Head of Systems & Development
Location: Wigan
Contract: 12‑month Fixed Term
Are you a delivery‑focused Digital Project Manager who thrives on bringing complex digital programmes to life?
JD Gyms is looking for a Digital Project Manager to lead the delivery of three mission‑critical digital initiatives across our website, app, marketing automation, and customer insight platforms. This is a hands‑on role at the centre of our digital transformation, coordinating teams, vendors, and systems to ensure projects land on time, on budget, and with real impact.
This role sits within Systems & Development and reports into the Head of Systems & Development.
What you’ll do:
* Lead end‑to‑end delivery of the JD Gyms Website & App redevelopment, coordinating UX, development, data, content, and integrations.
* Own delivery of the Omni Channel Marketing Automation & CDP implementation, supporting personalisation, transactional messaging, and unified member data.
* Manage the rollout of Voice of Customer (VoC) across key customer touchpoints, from data capture through to dashboards and operational use.
* Build and maintain clear project plans, RAID logs, timelines, and critical paths across multiple concurrent workstreams.
* Coordinate internal teams across Marketing, Systems, BI, Data, Legal, and Operations to ensure aligned delivery.
* Manage and hold third‑party agencies and vendors accountable for scope, timelines, and quality.
* Support UAT planning, execution, and sign‑off across platforms and integrations.
* Ensure GDPR, information security, and data compliance requirements are met throughout delivery.
* Provide clear, structured reporting and updates to senior stakeholders, highlighting progress, risks, blockers, and financials.
* Ensure smooth handover from project delivery into BAU teams.
What you’ll bring:
* Proven experience delivering complex digital projects across web, app, CRM, CDP, or marketing automation platforms.
* Strong project management fundamentals with the ability to manage multiple vendors and stakeholders.
* Experience working across integrated systems, data flows, and digital customer journeys.
* Excellent communication skills, with confidence engaging senior stakeholders and cross‑functional teams.
* A practical, delivery‑focused mindset with strong attention to detail.
* Experience in fitness, retail, or membership‑based businesses is desirable but not essential.
Why JD Gyms?
You’ll be joining one of the UK’s fastest‑growing fitness brands at a pivotal moment in our digital journey. These projects directly impact member acquisition, retention, marketing efficiency, and customer experience across 100+ gyms nationwide.
If you enjoy owning delivery, cutting through complexity, and seeing your work make a tangible difference, we’d love to hear from you.