Rate of Pay: £12.95 per hour
Shift Pattern: 4 nights on, 4 nights off
Hours: 10.00pm – 7.30am or 10.30pm – 8.00am (depending on rota)
About the Role:
We are looking for a reliable and professional Night Porter to join our team at the Heath Court. As Night Porter, you'll play a vital role in ensuring the safety, comfort, and overall experience of our guests throughout the night. You'll be the welcoming face of the hotel for late arrivals and the calm, capable presence overseeing overnight operations.
Key Responsibilities:
* Provide a warm, memorable, and personalised welcome to all guests
* Anticipate and respond to guest needs in a professional and timely manner
* Carry out nightly security checks and ensure the safety of the premises
* Set up meeting rooms to the agreed standards
* Handle reception and bar duties as required
* Complete administrative tasks accurately and meet given deadlines
About You:
* Excellent customer service skills with a strong focus on guest satisfaction
* Confident communicator with a polite and professional manner
* Strong telephone etiquette and interpersonal skills
* Calm under pressure and proactive in handling guest enquiries or issues
* Flexible and dependable with the ability to work night shifts consistently
* Public transport is not considered suitable for this position due to the hours of work – please ensure you can reliably commute or plan to relocate before starting
Why Join Us?
The Heath Court is a privately owned, Best Western hotel in the heart of Newmarket. We pride ourselves on our warm hospitality, high standards, and dedicated team. If you're dependable, courteous, and take pride in your work, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £12.95 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
Ability to commute/relocate:
* Newmarket CB8 8DY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person