Service Advisor / Customer Service Advisor / Aftersales Advisor - Heathrow
Location: Heathrow
Hours: 47.5 hours - Monday to Friday 08:00-18:00, 1 in 4 Saturdays 07:00-13:00
Pay: £28,256.80-£33,(Apply online only) DOE (OTE £40,(Apply online only))
An excellent opportunity has arisen for an experienced Service Advisor / Customer Service Advisor / Aftersales Advisor to join a busy passenger car service department in Heathrow. This Service Advisor / Aftersales Advisor role requires previous Service Advisor experience within a car dealership or commercial vehicle dealership. You will manage customer bookings, provide updates, coordinate workshop workflow, and deliver exceptional service while maintaining high standards of accuracy and communication.
Benefits:
- Overtime opportunities
- Birthday day off
- 23 days holiday + Bank Holidays
- Death in service x4
- Uniform & boot allowance
- Workplace wellbeing and development support
The Role:
- Manage customer enquiries and service bookings
- Provide regular updates, estimates and authorise additional work
- Produce accurate job cards, invoices and documentation
- Coordinate with workshop and parts teams to maximise efficiency
- Identify upsell opportunities such as service plans
- Maintain strong customer relationships and high service standards
The Requirements:
- Mandatory: Service Advisor experience in a car or commercial vehicle dealership
- Excellent communication and customer?facing skills
- Strong organisation, time management and attention to detail
- Ability to perform well in a fast?paced environment
- Full UK driving licence preferred
If you're a match for the above, please apply to this Service Advisor / Aftersales Advisor role below or call James on (phone number removed) between 8am-5pm Mon-Fri.
INDHIGH