Contract Support Administrator
Location: UKJob Type: Full-time
A great opportunity for an experienced Facilities or Contract Support Administrator to join a well-established Facilities Management provider. You will support the coordination of reactive maintenance and across a busy contract portfolio, ensuring smooth workflow between engineers, subcontractors and clients.
The Role:
* Act as the first point of contact for service requests via phone/email.
* Log, prioritise and manage reactive and tasks using the CAFM system.
* Allocate work to engineers and subcontractors, tracking progress through to completion.
* Maintain accurate CAFM records, asset data, and compliance documentation.
* Issue PPM schedules, book specialist visits, and chase service reports.
* Keep electronic contract files fully audit-ready.
* Support Contract Managers with statutory and compliance administration.
* Raise and track purchase orders in Xero, process invoices, and resolve basic PO queries.
About you:
* Experience in an FM Helpdesk or Contract Support role.
* Strong organisational skills with the ability to manage multiple concurrent tasks.
* Excellent communication and customer service skills.
* Confident working independently while being part of a wider FM team.
* Essential: CAFM system experience within the FM environment.
* Desirable: Knowledge of MRI Evolution, E-Logbooks, or Ventify.
* Beneficial: Experience raising purchase orders using Xero.
* GCSEs (or equivalent) including English and Maths.
* Essential: Due to location of the business you will NEED TO DRIVE.
Whats on Offer:
* Competitive salary depending on experience and system capability.
* Structured onboarding and full systems/process training.
* Supportive, friendly team environment with clear workflows.
* Strong working relationships with Contract Managers and engineering teams.