Experienced Veterinary Receptionist
Two By Two Veterinary Centre, North London
Contract: Full Time, maternity cover contract
Hours: Full time 8:30am-4:30pm Monday-Friday, Alexandra Palace
AND 10am-2pm Sunday (1 in 4), Finchley
Location: Based at Two By Two Veterinary Centre, 20 Palace Gates Road, Alexandra Palace, London N22 7BN
Sundays and providing holiday cover at Long Lane, Finchley, London N3 2RA
Salary range: £24,500-£25,500
About Two By Two Veterinary Centre
Two By Two Veterinary Centre is a popular and busy independent veterinary group in Finchley with modern and spacious facilities. In 2025 we opened our Alexandra Palace branch. We are proud to have built up a loyal community of clients and their pets who are looking for a friendly, caring and individually tailored service that puts pets health and wellbeing first and foremost.
We welcome pets of all shapes and sizes – whether they come with fur, beaks, scales or feathers. We always go that extra mile to give clients and their pets the very best level of support, care and professional advice that animals inevitably need through life. Join our dynamic and friendly, professional team and be part of Two By Two Veterinary Centre's growth.
About the Role
The role of veterinary receptionist is critical to the smooth running of the busy practice and in providing a positive first impression to clients on the telephone, via electronic communication and our app, and visiting the premises in-person. You will establish and maintain good communication and relationships with clients and staff. This is a desk-based maternity cover contract with possibility of extension. This is a full-time role only.
Receptionists must possess excellent customer service skills, a good critical thinking and problem-solving skills, compassion, a positive attitude, followthrough and excellent communication skills. The role will involve advising on and selling our products and services, maintaining the diary online, and taking payments. Maintaining a professional appearance and being punctual is expected.
Person Specification
You should have at least 6 months' prior experience of customer care in a veterinary environment. Excellent computer literacy is required and learning to utilise the functionality of the practice management system is key to this role. You will have a high standard of spoken and written business English and an excellent telephone manner. You will be confident in running the front of house in the new branch, and working with the Director.
Importantly, you will have a friendly, positive and helpful manner with the ability to use tact and discretion when working with sensitive issues. You should have the ability to handle pressurised, situations, show initiative and respond positively to change.
You must be prompt and have excellent attendance, as you will be a keyholder responsible for opening up and closing the practice. The role will involve some lone working.
Major Responsibilities
You will be responsible for the prompt and efficient answering of the telephone, responding to emails and phone messages, using our app to engage with clients, greeting of clients and their pets and registering clients and booking appointments on the system.
Other responsibilities include maintaining high standards of cleanliness and tidiness in the reception and front-of-house area including the pet boutique, over the counter payments and sales, mailings, computer operation. You will also be responsible for filing.
Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.
Core Duties
* Provide excellent customer care to current and prospective clients, working patiently and compassionately
* Be the initial employee to address and attempt to resolve customer enquiries and complaints
* Answer and triage phone calls from clients
* Communicate with clients via PetsApp
* Client call-backs and emails in a timely fashion
* Filter unsolicited cold calls from sales businesses
* Open mail, package and post outgoing mail in a timely manner
* Contact no-show appointments to reschedule
* Take deposits and process payment for services and enter into the client record
* Perform day-end financial procedures (training provided)
* Schedule appointments and schedule procedures
* Setup new client records and check-in clients
* Manage record requests between other veterinary practices
* Serve as initial source of information to clients
* Generate and verify the accuracy of generated invoices
* Relay appropriate information to/from clients to veterinary surgeons/nurses and/or management
* Generate prescription requests
* Sign clients up to monthly pet plan and insurance policies
* Support the Director with administrative tasks as required
* Keep reception area and waiting room and other areas clean and tidy daily
Other Duties
* Use computer software
* Remind owners to fast patients prior to surgery
* Maintain proper documentation in the electronic medical record. Scan hardcopy documents and attach these where appropriate
* Be environmentally sound when possible
* To provide advice to clients on retail products and advise clients on their suitability
* Take digital photos of clients' pets where possible and attach them to the computer record
* To understand and always adhere to Health & Safety protocols
* You will be required to work in Finchley in 2025, and covering leave there in 2026
Knowledge And Skills
* Excellent computer literacy
* Financial literacy
* Excellent customer service skills
* Previous experience in a veterinary environment (6 months) or medical reception or similar
* Knowledge of veterinary clinic procedures and terminologies advantageous
* Highly organised with an ability to prioritise
* Five GCSEs, including Maths and English at grades A*-C/ 9-4
* Relevant qualifications an advantage
Training
* Training will be provided to cover
o Using the practice management system
o Using PetsApp and other systems
o Practice protocols
o Stocked pet care, and common products
o Health & Safety
o Insurance
* Attendance at relevant in-house training sessions
* Attendance at appropriate training courses in person or online which will enhance skills and personal development, and which can be reasonably expected from an employee
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as the needs of the business dictate. Subject to a three-month probation period.
Benefits
Salary range: £24,500-£25,500
Nest Pension
21 days annual leave plus 8 days bank holiday
Day off on birthday
BUPA Employee Assistance Programme
No OOH or Saturday shifts
Discount on care for your pets
Apply now
Previous applicants are welcome to apply if they have previously worked in a veterinary setting. To apply, please send your CV to for the attention of Saskya Monchar.
Please include your name, contact tel and email, and area where you live as it must be within reasonable commutable distance, as well as details of qualifications and work record on your CV. Thank you for your interest in this role. We will respond to candidates who we would like to progress with. References and DBS check required for the successful candidate.
Deadline for applications: 7 September 2025, 5pm
Interview date: 12pm or 1pm on 15,16,17 September
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 13 months
Pay: £24,500.00-£25,500.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Ability to commute/relocate:
* London N22 7BN: reliably commute or plan to relocate before starting work (required)
Experience:
* Receptionist: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person