Job Responsibilities
* Be fully aware of all Health and Safety and Food Safety regulations displayed at the site and fully trained in all associated matters, e.g., Accident and Emergency procedures.
* Ensure health and safety matters regarding oneself and others are fully understood and taken seriously.
* Report potential health and safety hazards.
* Ensure the shop is always fully stocked and merchandised according to Company guidelines.
* Be fully aware of all Company promotions before they commence.
* Actively promote suggestive selling of Company goods and promotions for the benefit of the Company.
* Handle and proportion Company stock/property correctly to avoid wastage.
* Customer Service
o Treat customers in a friendly and polite manner at all times.
o Greet and acknowledge every customer politely and friendly.
o Provide efficient and accurate service.
o Assist with customer inquiries to their satisfaction.
o Check customer satisfaction regarding meals, Truckwash, motel, etc.
o Handle customer complaints promptly and effectively, resolving to customer satisfaction.
o Report serious or unresolved complaints to management.
o Wear complete Company uniform at all times and adhere to dress code.
* Security
o Allow only authorized staff and visitors into the console area.
o Operate the till according to company policy and procedures.
o Adhere to all security procedures and report breaches to management.
* Other duties
o Participate in relevant training and support the training of other staff.
o Attend annual appraisals and quarterly reviews.
o Participate in site and communication meetings as required.
o Perform additional duties as requested by supervisor or management.
Company Overview
Culina Group, a £2.2 billion+ turnover business employing over 22,000 staff with a fleet of more than 5,000 vehicles, operates from over 100 depots across the UK and Ireland, serving over 1,000 clients in various logistics solutions.
Stobart, part of Culina Group, is a leading ambient transport and logistics provider serving major UK brands.
Our Culture and Benefits
At Culina, we foster a winning culture where employees are valued, challenged, and inspired. We are committed to employee development and success recognition, offering benefits such as:
* Annual leave with competitive entitlement
* Pension scheme with substantial contributions
* Life assurance at twice your annual salary
* 24/7 Employee Assistance Programme for confidential support
* Eye care vouchers with discounts on glasses
* Recognition programs including Employee of the Month/Year and long service awards
Qualifications
* Basic Food Hygiene
* Basic Health and Safety
Additional Information
We are proud to be an inclusive and diverse organization committed to employee growth. Our learning and development programs are available to all employees, supporting your future in logistics and fostering a strong team culture.
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