We are seeking a Customer Focused, Standards Driven Green Room Supervisor to join our already amazing team in our Green Room Café, Restaurant. You will be friendly, approachable, and confident with the ability to lead and work well within a team. We want to work with people who are passionate about their work, resilient in the face of challenge and pro-active in welcoming our customers. This role involves working some evenings and weekends and is driven by our performance dates. This role is on a zero-hour contract. JOB PURPOSE To deliver an excellent restaurant and functions experience for visitors of the Marlowe Trust. PRINCIPAL ACCOUNTABILITIES To train and supervise Green Room Assistants in the Green Room Café, Restaurant, and Functions service, ensuring they operate in a commercial manner to deliver the business and customer service objectives of the Marlowe Theatre. To support the Food and Beverage Manager by monitoring and managing the performance and sickness absence of the Green Room Assistants. To ensure that the Green Room Café and Restaurant areas meet the agreed brand identity, and that daily and weekly tasks are completed to a high standard, so we are always delivering an excellent visitor experience. To ensure the booking and walk-in processes are delivered effectively, so that we meet our commercial targets. To respond to visitor inquiries or complaints, escalating where appropriate, to ensure high levels of customer service. To work collaboratively with the Green Room and Kitchen team, and other departments within the theatre, to deliver an excellent café restaurant and functions service for the Marlowe Theatre. To thoroughly understand and play an active role in the Marlowe Theatre's operational fire and security plans. To ensure that you, the Green Room team and contractors work in a safe and legal way to comply with Marlowe policy and procedures, regulatory and legislative requirements. To drive your own career and skills development, making the most of the opportunities made available to you. To live and represent the Marlowe Theatre’s values. REQUIRED ATTRIBUTES The Marlowe Theatre’s core values are to be authentic, supportive, resilient, collaborative, inclusive and passionate in everything we do. We actively seek to represent the diversity of our society. In order to live our values, our Green Room Supervisor should be: Friendly and customer-focused with great interpersonal skills An organised and efficient team player with a positive approach to problem-solving Resilient with good Health and Safety ethos, and able to work consistently to a high standard in a fast-paced environment