Consumer Panels Manager (eu3-1631-609175) Birmingham, England
Salary: GBP36000 - GBP45000 per annum
New role created to look after the interests of the utilities consumer. Birmingham or Cardiff based.
ABOUT THE COMPANY
This organisation is a passionate and independent voice representing utility consumers in England & Wales. They support thousands of consumers each year, providing free advice and helping people resolve their complaints with utility providers in an easy and caring way. They also champion people's needs - and do this through conducting research that influences providers, the government and regulators to make change happen. You will most definitely have an impact in this role.
ABOUT THE ROLE
As part of a government drive to give consumers power to hold utility providers to account, a series of consumer panels are to be set up. This will give companies sight of independent views of the services they provide and this information will be fed into decision-making and planning.
As part of a small team, you will be responsible for delivering these consumer panels. More specifically:-
* ensuring the panels are managed efficiently to deliver results
* liaising with the research agency appointed to deliver the panels
* setting up accountability processes
* and work closely with the policy team to ensure companies listen to the consumer voice when making business decisions.
The organisation is looking to hire two people into this Consumer Panels Manager role. You can be based out of either of Birmingham or Cardiff, working on a hybrid basis (8 days per month office based).
ABOUT YOU
We're looking for the following:-
* panel management experience, either research agency or clientside (essential)
* excellent communication skills, written and verbal
* any experience of planning and delivering public engagement exercises such as citizen forums would also be welcome.
You MUST have the right to work in the UK - visa sponsorship is not available.
Sound like your next move? Apply now!
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