Responsibilities
* Define and implement IT service management processes aligned with ITIL within secure cloud environments.
* Oversee and manage incident, problem, change, and request processes to ensure consistent service delivery.
* Monitor and improve service performance and operational effectiveness.
* Engage and communicate with stakeholders to maintain service alignment and address needs.
* Coordinate and support delivery with technical teams and partners.
* Manage and mitigate risks, issues, and service impacts.
* Report on service performance, risks, and improvement initiatives.
Qualifications
* Strong experience in IT service management within complex or secure environments.
* Proven experience in IT service management and ITIL frameworks.
* Experience in process design and continuous improvement.
* Strong stakeholder engagement and communication skills.
* Experience in service performance monitoring and reporting.
* Proven ability in risk and issue management.
* Exposure to Oracle Cloud Infrastructure.
* Experience with service governance and compliance (desirable).
* Understanding of secure environments and compliance requirements (advantageous).
Due to the secure nature of the programme, a UK security clearance is required or you must be eligible to obtain one. The role will be based at a site near Gloucester or in Central London, five days a week.
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