Description
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
As Operational Resilience Business Partner in AXA Health, you'll be essential in ensuring our health operations are resilient and prepared for major disruptions. This is a 12 month FTC and your role will involve developing and maintaining resilience strategies, incident response plans and playbooks, working closely with senior stakeholders and operational teams. You’ll lead stress testing exercises, promote best practices and embed resilience into everyday activities. By maintaining compliance, driving improvement initiatives and fostering a resilience‑aware culture, you’ll help AXA Health respond swiftly and recover effectively from any challenges.
Key responsibilities:
* Embed and represent the AXA UK Operational Resilience function within AXA Health, ensuring alignment with group standards and best practices.
* Support the delivery of resilience improvement projects, conduct stress testing exercises to identify and address vulnerabilities in AXA Health.
* Collaborate with subject matter experts to develop, test and maintain incident response playbooks, business continuity plans and work‑around procedures.
* Lead the planning and execution of resilience testing, ensuring scenarios align with high‑risk vulnerabilities and business priorities.
* Promote a resilience‑aware culture across AXA Health, ensuring compliance with frameworks, governance and standards.
* Partner with the broader AXA UK Resilience team to develop innovative solutions addressing resilience challenges within AXA UK and Health.
* Provide insights and reporting on resilience metrics, contributing to dashboards, self‑assessments and board reporting.
* Act as Crisis Coordinator during major incidents affecting AXA Health and support post‑incident reviews and resilience improvement activities.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
Your skills & experience:
* Strong knowledge of operational resilience, including but not limited to risk management, incident response and business continuity.
* Proficient in working with and influencing others, clearly explaining complex ideas and fostering a culture of resilience.
* Experience in creating and implementing resilience plans within large, multifaceted organisations.
* Skilled in analysing data to identify risks early and recommend effective actions.
* Excellent communication skills with the ability to write clear reports and present to senior leaders and boards.
* Experience in health insurance or financial services, with understanding of relevant regulations.
* Practical, adaptable and confident in making decisions to protect the business and deliver results.
* Effective organisational skills to manage multiple projects and ensure timely delivery.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to neil.birkett@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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