DEBT RESOLUTIONS OFFICER - WALES (LL, SY, TF, CF, LD, HR, NP, SA)
£29,000 + £5,000 car allowance + strong commission Field-Based | Face-to-Face Collections | B2B
If you're the kind of person who can stay calm, read a situation quickly, and get people talking even when the conversation is awkward - this role will suit you down to the ground.
You'll be visiting SMEs across Wales and the bordering postcodes, having honest, solution-focused conversations about overdue accounts. No scripts, no ticking boxes - just real talk, empathy, and firm negotiation.
What you'll be doing
* Visiting business customers to resolve overdue balances
* Agreeing realistic repayment plans and gathering account info
* Taking meter readings and assessing any signs of vulnerability
* Keeping clear, accurate visit notes and updates
* Handling difficult conversations with professionalism and compassion
What you need
* Experience in field-based debt collection or similar (credit control, B2B collections, enforcement, etc.)
* Strong negotiation and listening skills
* Confidence with face-to-face discussions and occasional conflict
* Full UK driving licence + reliable vehicle
* Able to pass FCA, DBS and credit checks
#J-18808-Ljbffr