We are looking for a proactive and highly organised Operational Controller to oversee real‑time operational activities, including incident response, scheduling coordination, and security operations. This role requires a strong background in managing live incidents, optimising workforce schedules including fleet, and ensuring operational continuity and safety across the organisation.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Hours: 4 on 4 off days and nights.
About the Role
Scheduling Coordination
* Develop and manage staff schedules to ensure optimal coverage across shifts and departments.
* Adjust schedules dynamically in response to operational needs or incidents.
Security Operations
* Oversee day‑to‑day security operations, ensuring compliance with safety protocols.
* Liaise with mobile patrol supervisors to monitor access control, surveillance, and incident reporting.
* Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.
Performance Monitoring & Reporting
* Track key metrics and KPIs to assess performance and identify trends.
* Prepare regular reports for senior management on operational efficiency, incident frequency, and security status.
* Support continuous improvement initiatives across operations and security.
Requirements
* Proven experience in operational control, incident management, scheduling, or security coordination.
* Strong organisational and multitasking skills with the ability to remain calm under pressure.
* Familiarity with scheduling software, incident management platforms, and security systems.
* SIA Licence required.
* Must be prepared to undertake FREC 3 and EUSR water hygiene training.
* Excellent communication and decision‑making abilities.
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