Senior Operations Manager – Fire & Security
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Why join our team?
* Competitive basic salary
* Annual Company Bonus Scheme
* Pension – we match up to 7%
* 25 days holiday plus bank holidays
* Company Vehicle
* Private Medical benefit
* Career progression opportunities
* Our team average 20+ years length of service
* The opportunity to become a valued member of our Winning Team
* Staff referral scheme up to £2,000.00
* Rewards & recognition programmes
About The Role
Join Johnson Controls as a dynamic and commercially driven Senior Operations Leader, where you'll take charge of our regional delivery strategy and operational performance. In this pivotal role, you'll lead a substantial team of Operations Managers, overseeing the successful delivery of major fire and security projects. Your leadership will ensure excellence in execution, customer satisfaction, and significant financial growth.
Strategic & Financial Leadership
* Develop and implement a high-performing delivery strategy aligned with Johnson Controls standards.
* Own and manage the regional branch P&L, driving growth while maintaining tight cost control.
* Monitor financial performance and adjust course to meet key metrics and business targets.
* Drive positive cash flow through timely invoicing and cost management.
Operational Excellence
* Lead a large team of Regional Operations Managers, with indirect leadership of delivery managers, planning, and support functions.
* Drive execution of backlog to increase revenue and meet plan targets.
* Improve engineer productivity and efficiency across all projects.
* Conduct monthly site audits to ensure quality, compliance, and customer satisfaction.
* Collaborate with Installation Excellence and QS teams to enhance operational standards.
Customer & Quality Focus
* Ensure all projects meet the highest standards of customer satisfaction and contractual compliance.
* Maintain quality standards in line with BAFE/NACOSS certifications.
* Conduct customer site visits aligned with sales channels to strengthen relationships and ensure satisfaction.
* Create and implement action plans based on Your Voice feedback.
Risk & Compliance Management
* Ensure business protection on large contractual projects in collaboration with the commercial team.
* Maintain control over WIH (Work in Hand) across branches, ensuring alignment with business needs.
* Champion EHS obligations, focusing on the Critical 6 safety principles.
Key Objectives
* Achieve all financial KPIs associated with the regional branch.
* Drive continuous improvement in delivery quality, standards, and customer experience.
What You’ll Bring
Essential Competencies
* Strong financial acumen and commercial insight.
* Excellent interpersonal and leadership skills.
Desired Experience
* Proven experience managing P&L and leading large operational teams.
* Technical knowledge of Fire & Security systems.
* Commitment to self-development and continuous improvement.
Additional Requirements
* Full UK driving licence.
* Willingness to travel and stay overnight as needed.
* Previous experience in the Fire & Security industry preferred.
* A-Level education (or equivalent) in a relevant subject desirable.
Seniority Level
* Director
Employment Type
* Full-time
Job Function
* Management and Manufacturing
Industries
* Industrial Machinery Manufacturing
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