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Sales supervisor

Loughborough
Jewson
Sales supervisor
Posted: 29 August
Offer description

Jewson Loughborough, England, United Kingdom


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Jewson Loughborough, England, United Kingdom

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Join to apply for the Sales Supervisor role at Jewson

Do you have a passion for working with people? Are you based in the Loughborough area?

Jewson a leading building materials distributor in Northern Europe, is looking for an sales supervisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

What You’ll Be Doing

To lead and support the branch team in delivering safe, efficient, and high-quality service, ensuring smooth day-to-day operations while upholding branch standards and delivering great customer experiences at all times

Responsibilities Include


* What You’ll Be Doing
o Supervise and support the customer service team, providing guidance and feedback to improve performance.
o Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
o Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
o Train and mentor new team members on company policies, procedures, and customer service best practices.
o Develop and implement customer service strategies to enhance the overall customer experience.
o Analyse customer feedback and service trends to identify areas for improvement.
o Collaborate with other departments to streamline processes and improve communication.
o Prepare reports on team performance and customer satisfaction metrics for management review.
o Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
o Stay updated on industry trends and best practices in customer service.
Hours – 730am- 5pm Monday to Friday, every second Saturday 8am to 12noon

43 Jubilee Drive, Loughborough LE11 5XW

You

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, Jewsons is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

These Include

* Great customer service skills
* Ability to lead from the front
* Previous builders merchants experience is helpful but not essential
* Sales driven mentality with the ability to maximize every interaction

What’s In It For You

* Discretionary bonus
* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
* Generous employee discounts
* Access to discounts with hundreds of your favourite high street and online retailers
* Retirement savings plan
* Life assurance
* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At Jewsons, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's Next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Sales and Business Development
* Industries

Wholesale Building Materials

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