Service Advisor
Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota
🧾 The Role
We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.
You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.
🔧 Key Responsibilities
* Booking in vehicles for service, MOT, and repair work
* Providing accurate estimates and gaining customer approval
* Keeping customers updated on vehicle progress and costs
* Upselling additional work, services, and products
* Liaising with the workshop and technicians
* Managing invoices and ensuring all paperwork is completed accurately
* Delivering high levels of customer service and satisfaction (CSI)
✅ Requirements
* Previous experience as a Service Advisor
* Strong communication and customer service skills
* Good sales and upselling ability
* Organised and able to work in a fast-paced environment
* Experience with systems like Kerridge / Pinnacle (desirable)
* Full UK driving licence
💰 Package & Benefits
* £30k–£33k basic depending on experience
* Realistic OTE up to £38k
* Bonus scheme (monthly + CSI-based)
* Manufacturer training
* Career progression opportunities
* Pension & staff discounts
🚀 Progression
* Senior Service Advisor
* Service Team Leader
* Aftersales / Service Manager