Role Overview
In a nutshell...
We’re looking for a proactive and customer-focused Customer Service Coordinator to join our Divisional Project Team based in Wolverhampton.
In this role, you’ll be the first point of contact for customers, handling enquiries and concerns received via telephone and email. You’ll coordinate with contractors to resolve snagging issues and defects in customers’ homes, ensuring timely and effective resolutions. You’ll also respond to development-related concerns, helping maintain our commitment to customer satisfaction and quality service.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
1. Competitive basic salary and annual bonus
2. Salary sacrifice car scheme available to all employees
3. Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
4. 2 Volunteering days per annum
5. Private medical insurance, with employee paid cover
6. Enhanced maternity, paternity and adoption leave
7. Competitive pension scheme through salary sacrifice
8. Life assurance at 4 x your annual salary
9. Share save and share incentive schemes
10. Employee rewards portal with many more benefits…