Experienced in second line support and ready for a new challenge?
ASK4 is hiring a Second Line Support Engineer to join our talented team in Sheffield. We provide industry-leading connectivity to students, residents, and businesses and we need a technically confident, customer-focused engineer to help keep our network at its best
.
The Ro
le
You'll take ownership of complex infrastructure tickets, lead on incident management, implement network changes, and collaborate with engineers across the business. It's a hands-on role with real variety and real impa
ct.
What You'll Be D
* oing2nd line support for switches, routers, and wireless access po
* intsInfrastructure monitoring and power ch
* ecksIncident management and technical escalation hand
* lingImplementing core infrastructure cha
* ngesCapacity management and weekly repor
* tingCollaborating with delivery engineers on site installat
ions
What We're Lookin
* g ForProven second line technical support exper
* ienceStrong grasp of TCP/IP, LAN/WAN, and wireless technol
* ogiesConfident troubleshooter with strong communication s
* killsCollaborative, accountable, and driven to deliver great se
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