Counter Assistant – WHSmith – Winchester
Contract Type: Permanent
Working hours: 4/5 days per week. Must be flexible and able to work 8+ extra hours when needed. Must be aged 18+ due to the possibility of lone working.
About the role:
As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, organise travel money and documents, and handle bills and banking. We want our customers and colleagues to be proud they’re sharing their journeys with us.
Key responsibilities:
* Delivering exceptional customer service to all customers.
* Managing queues and ensuring quick and simple access to services.
* Maintaining high standards of governance and attention to detail.
* Supporting colleagues and being a team player.
What we look for:
* A passion for delivering an exceptional customer experience.
* Confidence in team communication.
* Motivation to achieve high standards and results.
* Adaptability to meet company goals and requirements.
What we offer:
In addition to salary, pension, paid leave, and employee discounts, we offer deals from retail partners to help you save money and create memories, such as meals, days out, or entertainment tickets. Our Employee Assistance Programme provides support for your wellbeing—physical, mental, or financial.
About WHSmith:
With a history spanning over years, WHSmith is a beloved part of the High Street and our customers’ lives. Our stores celebrate milestones with cards and gifts, provide escape and education through our books, and facilitate communication and currency through our Post Office Stores.
We are proud to be an inclusive employer, welcoming colleagues to be themselves.
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