JOB SUMMARY
The Velocity Program Manager serves as the day-to-day owner of B-Stock’s Velocity programs, overseeing new transaction types from launch through ongoing management and optimization. This role ensures a smooth end-to-end experience for participating sellers, buyers, and partners by guiding workflows, resolving operational challenges, and recommending data-informed improvements. The Program Manager works closely with Sales, Buyer Growth, Product, and Operations teams to maintain aligned processes and support strategic customer conversations. This position will report directly to the Velocity Manager.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. Deliver a seamless, end-to-end experience for sellers, buyers, and external partners participating in new transaction methods, using established SOPs while recommending updates when process improvements are identified.
2. Own pricing, program strategy, reporting, and analysis for Velocity programs. Define and track KPIs that measure performance and identify opportunities for optimization.
3. Provide excellent and consistent day-to-day operational support to sellers, buyers, and 3PLs, using sound judgment to triage and resolve complex issues related to payments, shipping, logistics, or other services.
4. Oversee the launch and ongoing expansion of Velocity programs, ensuring workflows, documentation, communication paths, and operational readiness are fully aligned.
5. Anticipate and solve operational and strategic challenges that arise during launch or growth phases, evaluating options and making informed decisions that support both transactional and overall program success.
6. Partner closely with B-Stock’s Buyer Growth team to identify and qualify buyers for major programs, shaping onboarding strategies that improve participation and performance.
7. Collaborate with Sales to support strategic customer conversations by joining calls, sharing operational insights, and helping guide customers through program decisions.
8. Monitor buyer activity and recommend adjustments that improve program fit, adoption, or transaction outcomes.
9. Conduct data-driven research and historical analysis to inform pricing decisions, program positioning, and strategic planning.
10. Maintain Salesforce records and prepare monthly/quarterly program performance reporting for leadership and cross-functional partners.
11. Develop a comprehensive understanding of B-Stock’s business model, marketplace mechanics, and value propositions.
12. Stay current on market trends, competitor activity, and conditions within the re-commerce ecosystem to inform program strategy and stakeholder guidance.
13. Coordinate with cross-functional teams to keep workflows aligned and address operational gaps before they impact program performance.
14. Use independent judgment to resolve workflow issues and make decisions in ambiguous situations, balancing program guidelines with customer and business needs.
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
15. 2+ years’ experience in eCommerce and/or Enterprise B2B transactions
16. High school diploma or equivalent required
17. Experience leading cross-functional projects or owning programs
18. Bachelor’s in business, marketing, entrepreneurship, supply chain management or related field.
19. Experience with, and/or an understanding of the marketplace business model
20. History of working in a detail-oriented, high-volume transactional environment
21. Sharp problem-solving skills to identify creative and meaningful solutions
22. Self-motivated, able to work independently and as part of a team
23. Effective time management and successfully prioritizing work in a deadline-driven environment.
24. Excellent written and verbal communication skills
25. Proficient in MS Office, Salesforce.com, and other CRMs
PREFERRED QUALIFICATIONS
26. Bachelor’s in business, marketing, entrepreneurship, supply chain management or related field
27. Knowledge in Supply Chain, ERP, or Logistics software solutions
28. Experienced in working in a high-growth or start-up-like environment where processes are evolving
29. Experience in a detail-oriented environment with large transactions
30. Experience using Tableau and SQL to interpret data, build reports, and support decision-making
31. Project management experience, including coordinating timelines, stakeholders, and deliverables, and driving workstreams to completion
The pay rate for this role will range between $58,000 to $65,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
32. Competitive compensation packages including bonuses and options
33. Medical, dental, and vision benefits
34. Paid Time Off & matching 401(k)
35. Support for continuing education
36. Team offsites, social events, and extracurricular activities are a staple
37. Snacks, drinks, and the occasional box of donuts