Medical Same Day Emergency Care/AMU Ward Clerk
Go back University Hospitals Dorset NHS Foundation Trust
The closing date is 17 May 2026
Join our dedicated and friendly team, supporting the smooth day‑to‑day running of AMU, the DVT service and our Same Day Emergency Care Clinic. This is a key administrative role at the heart of a busy clinical environment, helping us deliver an efficient and welcoming service for patients and their families.
As an essential member of our multidisciplinary team, you will act as a first point of contact for patients, relatives and external professionals visiting the ward. Your responsibilities will include answering telephone enquiries, liaising with patients and families, managing diaries, maintaining accurate information on Trust systems and assisting with general problem‑solving to support the wider team.
You will greet patients and visitors on arrival, offering clear and sensitive communication, answering questions where appropriate and directing more complex queries to clinical colleagues.
This role involves a wide range of clerical and administrative duties that contribute to the effective running of the ward. We are looking for someone who is organised, approachable and confident working in a fast‑paced environment.
What we offer:
* Enhanced annual leave starting at 27 days (PLUS Bank Holidays)
* Access to health and wellbeing services
* Enrolment into the generous NHS pension scheme
* NHS discounts at thousands of retailers with a Blue Light Card
* Salary saving schemes such as home electronics, bike and car schemes
Main duties of the job
Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same‑day patients and that the diary is up to date. You may be required to call and liaise with patients about attending certain tests or appointments.
Job responsibilities
To arrange for the repair of faulty ward equipment.
Delivery of post to patients.
Answer the telephone and deal with enquiries in a courteous manner.
Open and sort incoming mail and distribute to relevant personnel for action.
Use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
Assist with other duties that may reasonably be required.
Ensure sufficient stock of paperwork and stationary supplies.
Organise own workload to ensure that the priorities of the service are met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
Communicate appropriately with confused and/or aggressive or wandering patients.
Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
Report to the Senior Nurse any complaints, comments or requests by patients or visitors.
Person Specification
* Working in healthcare & experience working in admin
* Communication & interpersonal skills
* NHS experience
* UHD clinical systems
We support Disability Confident and Armed Forces Covenant interview schemes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Dorset NHS Foundation Trust
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