NHS 111 Call HandlerWakefield, West Yorkshire, WF2Pay rate: £11.44ph - £19.68phHours: Mixed rota pattern covering 24/7This is a fantastic opportunity to join Gi Group to appoint several NHS111 Call Handlers to our client based in Wakefield, WF2. This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a highly skilled and dynamic team with plenty of opportunities to train and develop. NHS Call Handler responsibilities:* Answering inbound calls quickly and efficiently to advise and help manage people's symptoms telephonically* Direct patients to the most appropriate healthcare professional once the condition is assessed* Use software to record patient's basic clinical information* Support patients to manage their own condition at home, where clinically appropriate* Liaise effectively between callers and third parties in critical situations* Meet daily key performance indicators (KPIs) and targets* Advanced listening, probing and facilitative skills across a wide range of calls, some of which can be challenging due to emotive circumstancesNHS Call Handler required skills:* Experience in customer facing roles including care, call centre or customer service * Exceptional verbal and written communication skills * Possess a high degree of literacy and can record information accurately and correctly * Be able to learn new skills and receive f...